The team
Every engagement is staffed with the same four capabilities, led by the same delivery lead from week 0. 60+ combined years inside retail and ecommerce data. No mystery bench. No sales pod hiding a bench of subcontractors.
60+
Combined years in retail & ecommerce data
Kohl's · Sears
Retailers we've built production AI inside
250+
Live sellers on our own platform, HappySellers
The delivery team
The delivery team is small and senior by design. Rather than list individuals, here are the four functions on your engagement, what each person owns, and the experience bar they cleared before they joined TwoDots.
Named lead from week 0 on every engagement. Runs the weekly cadence, owns the milestone tracker, sits inside your Slack. Comes from retail or ecommerce operations, not general consulting. Speaks the language of a size curve, a settlement statement, and a chargeback conversation.
Builds the Shopify, Amazon, ERP, POS, 3PL, Klaviyo and ad-platform pipelines that feed every model. Retail data specifically, not general software. The person who knows why a Loop returns export and a Shopify order export do not agree on the same order ID, and what to do about it.
Owns the demand forecasting, recommendation, inventory prediction, and markdown optimization models. Trained inside apparel and multi-category retail. Has shipped at least one production model that touched real inventory, real orders, or real customers.
Reconciles payments, fees, refunds and returns across Shopify, Amazon and 3PLs. Turns four disagreeing spreadsheets into one number. Owns the reporting and dashboards that surface exceptions to the human, not the whole file.
How the pod runs
Named from week 0
Delivery lead is named the day the Fit Sprint is booked. Same person from discovery through embedded retainer.
One pod, no handoffs
Sales does not hand off to delivery. The team on your first call is the team on your last call.
Fractional by milestone
Forecasting and analytics capabilities are pulled in for the milestones that need them. You pay for depth when it lands.
Meet the founder
One member of the team above. The one who takes the first call, scopes the Fit Sprint, and stays involved through the engagement.
Founder
Sunil Kumar
Founder & AI Implementation Lead
Led the recommendation engine at Kohl's that served 20M+ shoppers across web and stores. Before that, retail systems at Sears through multiple Black Friday cycles. Founder of HappySellers, the retail AI platform now serving 250+ active sellers.
Stated plainly, because your buyers ask.
Home base
Delivery team in Pune, India. Founder splits time between Pune and the US.
US-hours overlap
9am–1pm ET, Monday to Friday. Weekly cadence call sits inside that window. Async updates for the rest.
On-site
Quarterly on-sites for retainer clients. Kick-off week is on-site when the client asks. Travel included in scope.
How we communicate
Shared Slack or Teams channel, one weekly written status, and the milestone tracker. Not a portal you have to log into.
The reason the team reads the way it does.
Everyone on the delivery team came from retail or retail data. Not general software consulting.
We do not hire generalists and train them into retail. It is faster and cheaper for a client if the person on the call already knows what a settlement statement, a size curve, or a chargeback looks like.
Every engineer has shipped at least one production system that touched real inventory, real orders or real customers.
Meet the team
Not a sales call. We'll tell you honestly whether the AI Fit Sprint is worth it for your business right now.
Practical AI implementation for e-commerce operators. No hype.
